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To try out our display software install the following file on your PC – You will be able see a sample display of the system.

If you want to install it on a live display:

  1. Install this same software on the PC connected to your screen.
  2. Provide us with details of where the screen is located – click here (Get Your PIN)
  3. When you insert your remote Agent ID and the PIN (from the above step) your properties will be displayed.

Please click on the download link below:

System Requirements

  • Operating System: Windows XP/Vista/Windows 7
    • 32-bit(x86)/64-bit(x64) Compatible
  • Hard disk space: 15mb
  • Video adapter and monitor/tv with Super VGA (800 x 600) or higher resolution

* An internet connection is required
* Please ensure that you have administrator privaliges

Download and installing guide

A pop up window will appear asking ‘Do you want to run or save this file?’ (Shown below). Click ‘Save’, you may be asked to select a location to save the file otherwise this will be saved to your default download directory.

A new window will appear saying that the file is now downloading (shown below) let this download until it reaches 100% then click open folder.

The folder of which the file was downloaded will open, double click on 'INEA_RemoteAgent_v100.exe' to run.

a warning window will then open letting you know that the publisher could not be verified. To continue you must click Run.

The ‘INEA Remote Agent Install Program’ will load (shown below). Click ‘Next >’.

The software will suggest a directory to save the software into (shown below). Click ‘Next >’.

The installation software will then ask for you to confirm that you wish to install the RemoteAgent software (shown below). Click ‘Start’.

The RemoteAgent software will now install on your PC and once complete will say ‘Installation Completed’ (shown below). Click ‘Next >’.

There will be a final screen which you can exit from by clicking on the ‘Exit’ button. (Shown below).

A new window will appear titled ‘RemoteAgent Installer’. This is where you will require your RemoteAgent ID and your PIN Code (below).

If you haven’t yet got a RemoteAgent ID and PIN code you will need to sign up for one by contacting GetSeenOnScreen on 01424 752 272.

If you have got a RemoteAgent ID and PIN Code you need to enter them into the appropriate boxes.

You will then need to select which aspect ratio your screen is.

4:3 screens are more square looking whereas 16:9 are standard widescreen screens.

If you are unsure of your aspect ratio you can find out your resolution by right clicking on the desktop and clicking 'screen resolution' windows 7/ Vista, for previous version of windows right click on your desktop and click properties then select the display tab.

Below is a list of popular resolutions.

Screen resolutionAspect ratio
800x600 4:3
1024x768 4:3
1280x720 16:9
1920x1080 16:9

The purple box (shown below) is ticked and allows us to log into your computer remotely and help you fix any problems that you may be experiencing.

If you un-tick this, we will not be able to assist you with any problems with the system as we will not be able to see your computer.

It is highly recommended that you leave this ticked.

Once you have completed these sections, click on the large red Install button (shown below).

Once it is installed it will ask you to restart your computer. Restart it and then the RemoteAgent should begin on start up.

To find out how to uninstall the software please click here.